with Roger Pearman, Ed.D.
Anyone who knows about training or coaching “soft” skills knows that this kind of language is a lie and a discredit to our work. Accounting is soft: learn the rules, calculate, follow the guidelines. Learning to listen deeply and generously is hard. Listening requires a kind of attention most people haven’t developed and an interpersonal skill that might as well be like climbing Mt. Everest blindfolded. Managers do not fail because they can’t read a spread sheet or understand financial reports; they fail because of their poor interpersonal skills. This webinar will cover the ten most difficult, most challenging, and most essential interpersonal skills known to human kind. And of course, we’ll look at what to do to overcome the gap.

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